Rise of the Chief Customer Demand Officer

In Constant Need to Meet Growing Customer Demand And Support Customer Experience?

You may need to merge your organisation’s CIO and CSCO roles.

With consumers changing their shopping habits and borders opening and closing, effective and timely response to your customers’ needs will be your ultimate advantage.

This means creating an agile digital supply chain that predicts demand and automatically adjusts product allocations across every channel.

More importantly, it means an organisational structure that reflects your goal towards becoming a customer-centric company.

In this ebook, you will learn:

How both the Chief Information Officer and Chief Supply Chain Officer roles have evolved in light of the new trends
Why it makes sense to merge responsibility for IT and supply chain
The characteristics of the executives (Chief Customer Demand Officers) who could fulfill a joint role

WHAT OUR CUSTOMERS SAY

Always great to work with the great team and Brendan at Occulus International. No matter the role, the urgency or the type of candidate this team will always deliver. I have always been happy with the choices I have made from the candidates on offer from Occulus.

Though I know Stephanie since a short period of time but I am confident to say that she is a professional who exactly knows her work with its all width and depth. She is really passionate what she does and she is equally good as well on what she does! She has got exceptional rapport building skills which supports her working constructively. I wish her all the best in her future endeavours

Iain is a very experienced recruiter and has extensive knowledge of the Supply Chain industry. He has always delivered to the brief and his understanding of the industry gives clients a tangible advantage.

Iain has the ability to clearly understand business needs and relate that to people wants . I highly recommend Ian to achieve results and in turn add value to organisations.

I have used Iain for a number of high profile searches and have been very impressed with his professionalism and the results achieved.

Maurice has the perfect combination of IT and people skills. Maurice helped me find an awesome job which matched my skills and experience, he genuinely wanted to help me with my career. I would highly recommend them to anyone looking for work or companies looking for staff.

ABOUT THE AUTHOR

Iain has over 18 years’ experience within the search industry. Based in Sydney & Singapore, Iain has successfully grown multiple brands across Australia, Asia and Europe. Clients and candidates rely on Iain’s direct and transparent approach to engagement and when delivering search assignments.

Iain acts as a true advisor to organisations, with an authentic, honest and values driven approach, which allows him to understand the issues, future business strategy in order to effectively align process and candidates to this.

In Constant Need to Meet Growing Customer Demand And Support Customer Experience?

With consumers changing their shopping habits and borders opening and closing, effective and timely response to your customers’ needs will be your ultimate advantage.

WHAT OUR CUSTOMERS SAY

ABOUT THE AUTHOR

Iain Wilson