In Constant Need to Meet Growing Customer Demand And Support Customer Experience?

You may need to merge your organisation’s CIO and CSCO roles.

With consumers changing their shopping habits and borders opening and closing, effective and timely response to your customers’ needs will be your ultimate advantage.

This means creating an agile digital supply chain that predicts demand and automatically adjusts product allocations across every channel.

More importantly, it means an organisational structure that reflects your goal towards becoming a customer-centric company.

In this ebook, you will learn:

  • How both the Chief Information Officer and Chief Supply Chain Officer roles have evolved in light of the new trends
  • Why it makes sense to merge responsibility for IT and supply chain 
  • The characteristics of the executives (Chief Customer Demand Officers) who could fulfill a joint role
Occulus - Book cover with shadow-min
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Iain Wilson

Founder and Managing Partner, Occulus International

Iain has over 18 years’ experience within the search industry. Based in Sydney & Singapore, Iain has successfully grown multiple brands across Australia, Asia and Europe. Clients and candidates rely on Iain’s direct and transparent approach to engagement and when delivering search assignments.

Iain acts as a true advisor to organisations, with an authentic, honest and values driven approach, which allows him to understand the issues, future business strategy in order to effectively align process and candidates to this.