Account Manager

Occulus International has partnered with a leading Australian company based in Eastern Creek specialising in therapeutic medicines and nutritional supplements. They offer manufacturing, packaging, and regulatory solutions, with products proudly made in Australia.

Our client is seeking an experienced Account Manager with a background in the pharmaceutical industry.

The ideal candidate will collaborate closely with internal stakeholders and external vendors to drive company growth and maintain high client satisfaction.

Responsibilities include:

• Act as the main point of contact for day-to-day communications with clients.
• Build and maintain strong technical relationships with customers.
• Facilitate meetings with key accounts to assess performance and implement any necessary remediation plans.
• Understand client needs by asking insightful questions, generating interest in the company’s products, and developing customized solutions.
• Develop a solid sales pipeline and customer database through active outbound calls and lead follow-up.
• Work across marketing communications and regularly update relevant knowledge.
• Deliver high-quality customer service during the onboarding of new accounts.
• Troubleshoot issues in consultation with the relevant business and technical support teams.
• Analyse and evaluate the effectiveness of sales methods, costs, and results, providing accurate input into sales forecasts and operating expenses.

About you:

• Relevant managing key accounts or sales experience in healthcare/retail pharmacy
• Effective liaison with internal and external stakeholders
• Strong sales-oriented skills
• Advanced proficiency in Excel
• Ability to handle and manage multiple tasks efficiently
• Detail-oriented, reliable, and a team player
• Tertiary qualification in a relevant field preferred

If you meet the above criteria and are ready to take on this challenging and rewarding role, we encourage you to apply.

For a confidential discussion please phone Ria Cortes 0400 508 943.